FAQ's
Order Status and Tracking
Q: What is the status of my order? A: After placing your order, we'll send a confirmation email to track its status. Once shipped, you'll receive another email with a tracking link. You can also check your order status in the "order history" section of your account page on our website.
Order Modifications
Q: Can I change my order? A: We can modify orders that haven't been processed for shipping. To change your order, please reach out to our support team through the "contact us" form or via our Live Chat.
Returns Policy
Q: Do you accept returns? A: Yes, returns are accepted under the following conditions:
- The item was sold on our online store.
- The item is unused and in its original condition.
- The item's original packaging and tags are intact.
- The return or exchange request is made within 7 days of delivery. To initiate a return, please contact our support team via the "contact us" form or Chat box.
Order Cancellation
Q: How do I cancel my order? A: Orders can be canceled within 72 hours of placement. After this period, the production begins, and cancellation is not possible. Please email us within 72 hours if you wish to cancel your order.
Tracking an Order
Q: How do I track the progress of an order? A: Once your order is shipped, you'll receive an email and a text notification with the order details and a tracking link.
Change of Delivery Address
Q: Can I change my delivery address after I have placed my order? A: If your order hasn't been shipped, we can change the delivery address as per your request. For more information, please contact us through the 'contact us' form.
Payment Security
Q: Is it safe to use my credit/debit card on this website? A: We use PCI-compliant third-party payment processing services for all credit/debit card transactions. This ensures that cardholder data is stored, processed, and transmitted securely using industry-standard encryption technology. For more details, please contact our support staff.